Company History
TransferGo entered the market in 2012.
The idea came up and was released by four Lithuanian guys – Justinas Lasevicius, Daumantas Dvilinskas, Arnas Lukosevicius, and Edvinas Sersniovas. The beginning wasn’t easy as everything started without any foundation and initial funds. However, huge ambitions and desires moved the team forward.
In 2013 the startup raised funding from Practica Seed Capital. The same year the company got its first award and was mentioned by many news portals. TransferGo was also listed on some comparison sites and started to attract consumers’ attention.
The expansion was fast!
While 2014 was generally good, 2015 was fantastic. That year, TransferGo raised some more money and expanded. Things got real in 2017 when the company reported processing more than 1 million transactions worth £500+ million per year.
TransferGo Now
To this day, TransferGo serves 33 European countries to send money from and 53 countries to send money to. The company prides itself with offices across Europe, including London, Vilnius, Berlin, Istanbul, and Warsaw.
Furthermore, the brand boasts that the average time to deliver money is around 2,5 hours. Pretty quick, huh? Of course, that depends on the selected transfer type, but let’s discuss that a bit later.
What’s the most noteworthy, though? Well, TransferGo is supervised by HM Revenue & Customs (HMRC) and regulated by the UK Financial Conduct Authority (FCA) as an authorized payment institution. Both ensure that the company follows strict operating rules and regulations.
Transferring Money
This is the critical feature of TransferGo – to provide fast, secure, and cheap international (and domestic) transfers. And it does this job almost perfectly.
At the time of this writing, TransferGo supports these currencies:
Euro, Great Britain pounds, Rubble, Polish zloty, Romanian leu, Ukrainian hryvnia, Turkish lira, United States dollar, Danish krone, Hungarian forint, Norwegian krone, Swedish krona, South African rand, Swiss franc, Canadian dollar, Australian dollar, Bulgarian lev, Hong Kong dollar, Indian rupee, Icelandic króna, Mexican peso, and Philippine peso.
To make a transaction, users need an account. That’s obvious, though. Furthermore, transfers can be made using the online web-based version or mobile application (we looked into it in this TransferGo review below).
No doubt. Both ways are simple and equally fast. So, it’s totally up to you to pick whichever suits your needs the most.
How to make TransferGo transfer?
First – Initiate the transfer
The process is pretty clear.
Firstly, click the “Send” button on the app or “Transfer money” in the main user dashboard if using the web version. Select the country the money will get transferred from, and of course, the country to which the funds will go.
Enter the amount of money going to be sent or the sum that needs to be delivered. The user can see the exchange rate and any applicable charges. Everything is clear and transparent, with no hidden fees or anything.
Second – select transfer delivery speed
Secondly, the user must select how fast the transfer should go through. There are 4 different options that we cover below – Standard, Express, Now, and Today. Important to mention, transfer prices change by the selected choice. However, the desired delivery speed may be possible or not, depending on the time of the day or weekends. Luckily, the customer can see the price of a transfer instantly, as well as the predicted delivery time.
Third – select payment method
Thirdly, select the payment method for the transfer. Depending on the sender’s country, methods may vary. All these methods cost nothing, so things are even cheaper. Remember, your financial institution may apply traditional banking or credit card fees. You should check that before making a transfer to avoid unexpected charges and headaches when it’s too late.
Fourth – enter the recipient’s details
For the next step, the customer needs to enter the recipients’ information – name, surname, and bank details. Depending on the country, local bank payment may be available, while SEPA and regular bank transfers are always available.
So, just select the preferred alternative and enter banking details. Make sure that the IBAN or local account number is correct. Otherwise, the payment will be declined or lost.
Fifth – enter payment details or make the bank transfer
Finally, confirm all the settings and details and move forward. The sender is asked to enter their card information if this option was selected. The service supports Visa and MasterCard, while Maestro isn’t an option at this time.
If the bank payment was selected, the user needs to make a transaction by following the on-page instructions.
Congratulations! You just made the first TransferGo transfer.
The money should reach its destination within the given time frame. And the best part – it was so cheap! And this is not all! We have prepared and covered many more details regarding TransferGo. So, without further ado, let’s dive deeper into this brand and find out everything about its services.
TransferGo Fees
We should start with the fact that opening an account is totally FREE, while upkeep also costs nothing.
But impressive things start when we see how much TransferGo charges for international transfers. Depending on the currency user sends money from the fee varies between £0.99 or €0.99. It does not matter if you send £/€50 or £/€500. The price always stays that low.
The users who need a faster transfer will pay more. The price increases depending on how fast the money reaches the receiver’s side. There are a few more transfer levels – Now, Express and Today. The prices vary depending on the selection. Today costs €1.99 or £1.99, while TransferGo charges €2.99 or £2.99 for Now and Express.
Still, this is a small charge compared to many other online services and banks.
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Is TransferGo Fast?
Yes, indeed. Depending on the transfer type and price (fees are explained above), the speed varies as well.
Standard, being the cheapest option, goes through on the next business day. Express is a bit faster and delivers the money on the morning of the next business day. This option is available for transfers of up to €2,000 made in the late afternoon or after business hours.
Users get two faster options – Now and Today. Both are available only on business days, from 7:30 to 19:45 or from 00:00 to 19:00, respectively. Now completes the transfer immediately, while Today goes through within a day.
Nonetheless, all these options are speedy and take no more than a couple of business days. Plus, while weekends are free days for banks, TransferGo is always available to its customers.
Opening an Account
TransferGo did a great job here. The users can open an account in 3 different ways. First, the most famous and standard one – registration. Enter your email address and password, and you are already a member of TransferGo.
However, there are a couple of quicker options. Facebook users can simply click on the relevant button, and authorization goes through this social network. The user is only asked to accept Terms & conditions after confirming Facebook’s account.
Also, there is one more similar option – Google account. The visitor can become TransferGo member just by clicking on the Google button on the website and confirm their account. Accepting T&Cs is mandatory, likewise. Both methods don’t take more than a few seconds. Undoubtedly, the same process applies to the login.
Also, the user needs to enter their personal details. These may include nationality, first and last name, country, date of birth, address (including city and postcode) telephone number, and email address. That is if these aren’t auto-filled by the authorization/register method. Of course, this step isn’t inconvenient, and, usually, we must provide these details everywhere.
Verification
As every reliable and licensed money related company, TransferGo follows the rules and regulations drafted by FCA and HMRC. Meaning, customers, at one point, will have to verify their identity.
That is a totally standard procedure you should not be worried about. However, verifying the identity becomes mandatory when the amount of a 1st transfer exceeds £900 (or equivalent in other currencies). It’s also compulsory for the second transfer.
Good news. The user needs to go through this procedure once. After the completion, the user can use TransferGo without any limits. In general, the process is not vague or confusing. On the contrary!
TransferGo App
TransferGo has mobile applications for the two most popular operating software – Android and iOS. Of course, both are available in corresponding markets. However, keep in mind to strictly use only official marketplaces to download the apps. Any 3rd party distributor should be avoided.
The application holds all the functions that we find on the full web-based version. It allows opening an account, identity verification, and of course, making transfers. Besides these actions, users can also change their details and add debit or credit cards to the account. Changing the language, checking currency rates, reporting issues, and contacting customer support is possible too.
Finally, clients can invite their friends to use TransferGo. The new one and inviting user both earn £15 each when the newly registered customer sends £50 or more.
In general, the app is straightforward to use and glitch-free. We didn’t find it complicated or buggy. It looks like everything is in the right place, so even a newbie should be comfortable with the experience.
TransferGo Card
Sadly, TransferGo does not offer any bank cards at the moment. Maybe we will see that in the nearest future. But since the company concentrates on the transfers mainly, it’s not the feature we should expect or need most. Still, it would be a considerable improvement. Especially when some competitors already offer it.
Other
Languages
TransferGo is available in 9 different languages – English, German, Polish, Russian, Romanian, Latvian, Lithuanian, Turkish, and Ukrainian. Also, we expect this number to grow in the next few years.
Security
Nothing too special here. SSL certificate goes in the first place. To be honest, it would be terrifying to use services like this without one. Nothing more to talk about here.
For keeping the account safe, we highly recommend enabling Two-Factor Authentication. TransferGo offers only a single option – a 2-step login using SMS. It has its pros and cons. However, it’s usually enough to protect your account.
Sadly, there is no way to use Google Authenticator or any other 3rd party application. In PlutusPocket opinion, this option should appear someday because of the thousands of users preferring it. Not to mention the convenience it provides.
When we talk about the mobile application, it can be locked using a PIN code. Also, the customers who use smartphones with face recognition or fingerprint scanner can access the app through either method.
Supported Countries
The people from Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom can use TransferGo to send money to the countries listed below.
The users can send money to Australia, Austria, Bangladesh, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Nepal, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, United Kingdom, USA, and Ukraine.
TransferGo Support and Help
First, customers can reach their support team by email at [email protected]. This is the most popular method. Furthermore, users can get help using Facebook merely by writing a message and sending it to TransferGo.
And finally, multi-lingual phone support is also here for all your questions. The team speaks in English, Lithuanian, Polish, Romanian, Latvian, Russian, Ukrainian, Turkish, and German.
Sadly, there is no 24/7 support, and the working hours are limited to Monday – Friday, 7.00 a.m. to 4.00 p.m. BST, excluding bank holidays. So, you shouldn’t expect to get help on the weekend.
Conclusion
TransferGo is an excellent selection for those who are looking for fast and cheap cash transfer services. Transactions take no more than a couple of working days and are quite affordable. Even if you’re a frequent transferrer, it won’t cost you a fortune.
However, the number of countries TransferGo supports outside Europe is limited. Of course, the most prominent countries work flawlessly, but there are still tens of unsupported countries. In our opinion, that’s a real shame.
Also, this startup does not offer any other perks such as debit cards, personal IBAN, and many other things other similar services can provide. On the other hand, TransferGo orients to transfers, and they deal with that perfectly.
Even though we would love to see more advantages, TransferGo does its primary function impressively. So, everyone who sends money between supported countries (covered in this review above) should try TransferGo at least once. Who knows, maybe it will become your top choice for transferring money?
